Question 1

How can I book a Cleaning Hero service?

Accepted Answer

You can book a service through our website, WhatsApp, or by calling our customer support. Once your booking is confirmed, we'll share the service details with you.

Question 2

Can I book a same-day service?

Accepted Answer

Yes, same-day bookings may be available depending on technician availability. We recommend booking in advance for your preferred time slot.

Question 3

Are there any hidden charges?

Accepted Answer

No. We believe in transparent pricing. If any additional work is required, we will inform you before starting the service.

Question 4

Do you enter inside the water tank?

Accepted Answer

It depends on the type of tank. For most plastic water tanks, we use a machine-assisted cleaning process that usually does not require entering the tank. For cemented or underground tanks, our trained technicians may need to enter the tank to complete the cleaning safely and effectively.

Question 5

Do you bring your own cleaning equipment?

Accepted Answer

Yes. Our team carries the required equipment and cleaning materials for the booked service.

Question 6

Are your technicians verified?

Accepted Answer

Yes. We aim to assign trained and verified service professionals for every booking.

Question 7

When do I need to pay?

Accepted Answer

Payment is generally collected after the service is completed, unless an advance payment is required for a specific booking.

Question 8

What if I'm not satisfied with the service?

Accepted Answer

Please contact us as soon as possible after the service. We will review the issue and, where appropriate, arrange a re-service or another suitable resolution in accordance with our Refund Policy.

Review & Confirm Your Booking