Frequently Asked Questions

Cleaning Hero currently provides services in Darbhanga and selected nearby areas. Contact us to confirm availability in your location.

Yes, same-day bookings may be available depending on technician availability. We recommend booking in advance for your preferred time slot.

Our services are generally available between 8:00 AM and 7:00 PM, subject to booking availability.

The final price depends on the type of service, property size, tank capacity (where applicable), location, and any additional work requested.

No. We believe in transparent pricing. If any additional work is required, we will inform you before starting the service.

We accept Cash, UPI, PhonePe, Google Pay, Paytm, and other available digital payment methods.

Payment is generally collected after the service is completed, unless an advance payment is required for a specific booking.

For most homes, we recommend cleaning the water tank every 6 months to help maintain clean and hygienic water.

It depends on the type of tank. For most plastic water tanks, we use a machine-assisted cleaning process that usually does not require entering the tank. For cemented or underground tanks, our trained technicians may need to enter the tank to complete the cleaning safely and effectively.

Most residential tanks are cleaned within 30–90 minutes, depending on the tank size and condition.

Our technician will advise you based on the cleaning process used. In most cases, the tank can be used shortly after the service is completed.

Yes. Our team carries the required equipment and cleaning materials for the booked service.

We use professional cleaning products suitable for the service. If you have allergies or special requirements, please let us know before the service.

It is recommended that someone be available at the location during the service, especially at the beginning and end of the job.

Yes. We aim to assign trained and verified service professionals for every booking.

Please inform us as soon as possible. We will investigate the matter and work towards an appropriate resolution.

Yes. We take reasonable steps to protect your personal information. For more details, please read our Privacy Policy.

Yes. You may cancel or reschedule your booking according to our Cancellation & Refund Policy.

Please contact us as soon as possible after the service. We will review the issue and, where appropriate, arrange a re-service or another suitable resolution in accordance with our Refund Policy.

Yes. We provide cleaning services for both residential and commercial properties, subject to availability.

Yes. A booking confirmation and invoice can be provided for completed services.

Yes. You can book multiple cleaning services in a single appointment, subject to availability.

You can reach us by phone at +91 90311 16900, WhatsApp, our website www.cleaninghero.in, or email support@cleaninghero.in.