Overview
We aim to deliver reliable home cleaning and maintenance services in Darbhanga. If something does not go as planned, this policy explains when re-cleans, cancellations, visiting charges, and refunds may apply.
Satisfaction guarantee
If you are not satisfied, please let us know as soon as possible, and preferably within 12 hours of service completion. We will review your request and, where appropriate, arrange a complimentary re-clean of the affected area.
Cancellation window
Cancel or reschedule at least 12 hours before the appointment to normally avoid cancellation fees.
Cancellation & Rescheduling
- 12 hours or more notice: You may cancel or reschedule without a cancellation fee. Any eligible advance payment is typically refunded as per the process below.
- Less than 12 hours notice: A cancellation fee of up to ₹199 may apply depending on the stage of booking and technician assignment.
- Technician at location: If our technician has already reached your location and the service is cancelled or access is denied, a visiting charge of ₹299 may be applicable.
Refund Eligibility
Refunds are considered case by case. Where applicable, they may be approved when:
- The service was not performed due to a failure on our part
- You were overcharged due to a verified billing or payment error
- Verified damage was directly caused during the service (subject to investigation and evidence)
- A re-clean under our satisfaction guarantee did not reasonably resolve the reported issue
Typically Non-Refundable Situations
Refunds are generally not available in situations such as:
- Customer unavailable at the scheduled time
- Wrong or incomplete address provided by the customer
- No safe access to the premises
- Customer refuses the service after the technician has arrived
- Customer declines additional work after a quoted add-on / revised estimate
- Service completed satisfactorily and accepted by the customer
In some of these cases, visit or cancellation charges may still apply as described above.
Refund Process & Timelines
Once a refund is approved, it is normally processed using the original payment method where possible:
- Digital payments (UPI / cards / online gateway): typically credited within 5–7 working days, subject to bank/UPI processing.
- Cash payments: typically processed via UPI within 48 hours of approval, where UPI details are provided.
Refund timelines may be affected by banking systems or circumstances beyond our reasonable control. We process approved refunds within a reasonable time after verification.
Need Help?
For cancellation, re-clean, or refund support, contact us:
Related: Terms of Service · Privacy Policy