Privacy Policy

Welcome to Cleaning Hero (“we”, “our”, “us”). We respect your privacy and are committed to protecting your Personal Data. This Policy describes what information we collect, why we use it, how it may be shared, and the rights available to you.

By using our website or Services, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, we obtain it before the relevant processing.

Cleaning Hero is a home service brand operated by Seat Adda Services Private Limited. We provide cleaning and related services in and around Darbhanga, Bihar, through our website, WhatsApp, phone, and other digital channels.

This Privacy Policy covers how we handle Personal Data. Service limitations (including delays or rescheduling due to electricity / light cuts, weather, or other operational issues) are described in our Terms of Service, not in this Privacy Policy.

Depending on how you interact with us, we may collect:

• Identity & contact: name, mobile/WhatsApp number, alternate number, email (if provided)
• Service details: service type, preferred date/time, special instructions, booking history
• Location: service address, landmark, and location links you share
• Payment information: payment status, method, and transaction references (we do not store card numbers, CVV, or banking passwords)
• Communications: calls, WhatsApp messages, SMS, emails, feedback, and complaints
• Photos & videos: images or videos you share, service verification photos for quality or dispute resolution, and — only with your separate optional permission — promotional content of completed work
• Technical data: device/browser information, IP address, and basic usage logs

• Directly from you — when you book, enquire, call, message on WhatsApp, pay, leave feedback, or share photos
• Automatically — through cookies, server logs, and (with consent where required) analytics tools
• From third parties — such as payment providers or lead/enquiry channels, where permitted by law

We use Personal Data to:

• Create and fulfil bookings, assign professionals, and complete services
• Confirm schedules, send updates, and provide customer support
• Process payments, invoices, and refunds
• Improve service quality and website experience
• Prevent fraud, spam, and misuse of our Platform
• Send promotional messages only where you have consented
• Showcase cleaning work and before-and-after results in marketing while protecting customer identity; obtain prior permission before featuring identifiable people
• Comply with legal and regulatory obligations

We may also use AI-assisted tools to improve customer support and booking assistance. Where appropriate, you may request to speak with a human representative.

Where consent is required, we explain what data is collected and why, and ask for a clear affirmative action (for example a booking consent checkbox or cookie preference).

We separate consent by purpose:

• Booking consent (required) — to process your personal data for booking, service delivery, payments, and support
• Photo & video marketing consent (optional) — for broader promotional use of service photographs or videos. Declining does not affect your booking. If an identifiable person is intended to be featured, we obtain their prior permission before publishing

You may withdraw consent at any time by contacting us. Withdrawal does not affect processing already completed lawfully. If consent is essential for a Service, we may be unable to continue that Service after withdrawal.

Cleaning Hero may capture photographs or videos before, during, or after the completion of a service to document the work performed, before-and-after service results, quality assurance, training, or promotional purposes.

For promotional use, our primary focus is to showcase the cleaning work and before-and-after results, not the identity of our customers. Where reasonably possible, we blur, crop, or avoid displaying faces, children, personal documents, vehicle registration numbers, house numbers, or other sensitive information that could reasonably identify an individual.

If a customer, family member, or any other identifiable person is clearly visible or intended to be featured in promotional content, we will obtain their prior permission before publishing such content on our website, social media channels, Google Business Profile, advertisements, or other promotional platforms.

If you believe any published content identifies you or your family, please contact us. We will review your request in good faith and, where reasonably practicable, take appropriate steps to remove, blur, or update the content.

We may share Personal Data with trusted third-party service providers who help us operate our website, process payments, deliver communications, provide customer support, host our systems, analyse website performance, or comply with legal obligations. Such providers process Personal Data only for authorised purposes and subject to appropriate safeguards.

We may also share limited information with:

• Assigned service professionals — only what is needed to complete your booking (such as name, phone, address, and service details)
• Authorities or advisors — where required by law or to protect our legal rights

We use essential cookies for website security, sessions, and booking functionality. These are required for the site to work.

We may use analytics tools to understand website usage and improve our services. Where required, analytics are used only after obtaining your consent.

We retain Personal Data only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and protect our legal rights. When no longer required, the data is deleted or anonymised where appropriate.

Subject to applicable law, you may request:

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

Our Services are intended for individuals who can legally enter into contracts under Indian law. We do not knowingly collect Personal Data from children where parental consent is required. If you believe a child has provided us data, please contact us so we can take appropriate steps.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our Services after an update means you acknowledge the revised Policy, except where fresh consent is required by law.

For privacy questions, data requests, or grievances, contact:

If you are not satisfied with our response, you may seek remedies available under applicable law before the competent authority under the Digital Personal Data Protection Act, 2023, if and when applicable.